Baskin Robbins

Reviews

• ★ ☆ ☆ ☆ ☆
  Ordered a gluten free cake for Father's Day, and was told it was acceptable for my mother who is a celiac. After beginning, to eat the cake, my mother began to feel ill, due to cross contamination from the cake. I then phoned to attempt to resolve the issue and was not helped. I then asked for a manager to which I was told, "I don't know" regarding whether they were there. They proceeded to call back and hang up on me twice. So then I went to the store to attempt to gain an answer and a resolution. An employee, who said he was the manager, then later revealed he was the owner, was of no help. He argued with me blaming the cooking prior (from my father who is a Red Seal chef). He also said that this was untrue, odd considering he had no way of knowing. He then continued to insult my intelligence by saying there was no way my mother could be sick. Another employee, probably sensing my frustration, attempted to help and mentioned that cross contamination could be possible. He then continued to argue with me eventually returning my money after that was all I had asked for origninally. This, however, was not before he had threateningly waved his hands in my face and told me "how could he know that each cake is right when he has thousands of customers" I am appalled with how they deemed it appropriate to treat customers. To be berated and yelled at in such a manner was definitely not something I thought I would encounter when attempted to do a nice thing for Father's Day. Would recommend all stay away from this man and his establishment as he does nothing to demonstrate that he cares about the people he supposedly tries to serve. Will never go back.
  By Joey Michael, February 04, 2017
• ★ ★ ★ ★ ★
  Very pleased with the service. The staff is very knowledgeable and helpful. I ordered cake for my event and it was very well decorated. Great ambiance and clean place. Will recommend to other people.
  By Paresh Amin, December 10, 2016
• ★ ★ ★ ☆ ☆
  This place is okay. They hire students in the summer (which is great) but it does not seem like they train them much. If there are more than 2 people in the line you could wait half an hour for ice cream - not great when you have young kids. A little more employee training and they would get 4 stars from me.
  By Jennifer Dodds, October 18, 2016

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